Failed-payment analytics for SaaS and subscriptions.
For subscription and usage-based SaaS, revenue leaks at renewal – and much of it never reaches your dunning tool because the failure event was dropped or mishandled. PayRes is payment-specific observability for that gap: it surfaces the infrastructure causes of failed renewals and recommends fixes, upstream of recovery.
What PayRes surfaces for SaaS.
Dropped failure events.
A missed invoice.payment_failed means no dunning, no retry, a silent cancellation – PayRes checks whether your event pipeline actually delivers. See why Stripe webhooks fail silently.
Retry caps with no dead-letter alerting.
Where failed webhook retries silently exhaust and drop subscriptions.
Token vault lock-in.
If stored credentials live with one processor, a backup can't charge existing customers – renewals aren't portable. See whether you need a second payment processor.
Billing-to-ledger drift.
Where the billing system, PSP and ledger stop agreeing across renewals, refunds and proration.
PayRes complements your recovery stack.
Dunning tools act on failures they're told about. PayRes surfaces the failures they never hear about and recommends the fix – it doesn't send dunning or recover payments itself.
Billing across borders? More processors, currencies and settlement schedules multiply the failure surface – see cross-border payment resilience.
SaaS questions.
- Is PayRes a dunning or recovery tool?
- No. PayRes is payment analytics and observability that finds the infrastructure causes of failed payments upstream of dunning, and recommends fixes. It complements recovery tools; it doesn't replace them.
- How does PayRes reduce involuntary churn?
- Indirectly: by surfacing dropped events, retry gaps and token lock-in that cause renewals to fail before recovery ever runs.